PBI Data Breach
Frequently Asked Questions
TRS was informed about a recent cybersecurity breach by PBI Research Services/Berwyn Group (“PBI”), which TRS and thousands of other organizations use to ensure accuracy in its payments to retirees and beneficiaries. PBI has reported the matter to TRS and federal law enforcement, and has worked to resolve the vulnerability, while also adding additional security measures.
Be sure to check this page routinely for updated information.
TRS continuously works to enhance the security of its members’ benefits. TRS will also continue to monitor systems to ensure no further impacts have been made. Our employees are aware of the incident and are taking extra steps to verify the identity of members, retirees, and beneficiaries’ accounts.
PBI is offering all impacted members complimentary credit monitoring and identity restoration services. A letter detailing these services will be mailed to impacted retirees or their survivors with instructions on how to enroll.
- Contact your bank and credit card companies to let them know about the data breach.
- Routinely log into your online TRS account at myTRS Login to verify your information.
- Add two-factor authentication (2FA) to your online accounts.
- If you receive an unwanted call that appears to be a scam, report it to the Federal Trade Commission through their website at https://reportfraud.ftc.gov/#/.
- Place a freeze and/or fraud alert on your credit report.
- Review credit reports for any unauthorized activity.
|Equifax Credit Freeze
P.O. Box 105788
Atlanta, GA 30348
|Experian Credit Freeze
P.O. Box 9554
Allen, TX 75013
|TransUnion Credit Freeze
P.O. Box 160
Woodlyn, PA 19094